FAQs
Explore Ovivra’s frequently asked questions about crystal singing bowls, tuning forks, and crystal pyramids.
Learn about products, shipping, returns, and delivery to ensure your sound healing experience is seamless.
Module 1: Product FAQ
Q1: What materials are Ovivra crystal singing bowls made of?
Our crystal singing bowls are crafted from pure quartz crystal, ensuring clear, high-vibration tones ideal for meditation and chakra healing.
Q2: How do I choose the right tuning fork for healing?
Select tuning forks based on frequency and purpose: 528Hz for DNA repair, 256Hz for balance, or chakra sets for energy alignment.
Q3: What is a Crystal Singing Pyramid used for?
Crystal pyramids amplify and focus healing energy, cleanse spaces, and support meditation or sound therapy sessions.
Q4: How should I care for my crystal instruments?
Clean with a soft, dry cloth and avoid harsh chemicals. Store in a padded bag to protect against scratches and vibration damage.
Q5: Are your products suitable for beginners?
Yes, our instruments are designed for both beginners and experienced practitioners, with tutorials and guides available for proper use.
Module 2: Shipping
Q1: Do you ship internationally?
Yes, we ship worldwide. Shipping costs vary by country and order size. International customers may be subject to customs fees.
Q2: How long does shipping usually take?
Domestic shipping typically takes 3–7 business days. International orders usually arrive within 10–20 business days, depending on location.more info check in shipping policy！
Q3: Can I track my order?
Yes, all orders include a tracking number. You will receive an email with tracking details once your package is shipped.
Module 3: Delivery
Q1: When will my order be processed?
Orders are usually processed within 1–2 business days. During holidays or peak seasons, processing may take up to 3 days.y.
Q3: What if my item is delayed?
If your order is delayed, contact us at info@ovivra.com,We will provide updates and assist with tracking.