Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find details about our shipping methods, delivery times, costs, tracking, and important notes.

Shipping Methods & Regions

Origin: Most items ship from our China warehouse; some items ship from our U.S. warehouse.

Carriers: We work with international logistics partners such as DHL and UPS to ensure safe and reliable delivery.

Coverage: We offer worldwide shipping.

Processing & Delivery Time

Order Processing: Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Times:

U.S. & Europe (major countries): 5–10 business days

Remote countries or regions: 10–15 business days

Special Periods: During holidays or major sales events (e.g., Black Friday, Double 11), processing times may be longer.

Tracking & Notifications

Once shipped, you will receive a tracking number.

You can track your order through the “Order Tracking” page on our website or via the link in your shipping confirmation email.

Delays & Uncontrollable Events

Delivery may be delayed due to customs inspections, holidays, natural disasters, or public health events (e.g., COVID-19).
If your order has not arrived within 10 business days past the estimated delivery date, please contact us at info@ovivra.com

Address Accuracy

Please make sure your shipping address is complete and accurate (including house number, postal code, and phone number).
We are not responsible for delays or returns caused by incorrect address details.

Lost Packages or Shipping Issues

Please contact us within 15 days of shipment if:

Your package is marked as “delivered” but has not been received.

Tracking has not been updated for an extended period.
We will assist you in locating your package or arranging a replacement.

Contact Us

For any shipping-related inquiries, please contact us:
📧 info@ovivra.com

🕘 Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)